Viber, the popular messaging app, has integrated AI chat into its platform, allowing users to communicate with chatbots to enhance their messaging experience. With the help of AI chat, Viber users can receive automated responses to their queries and interact with businesses and brands on the platform. In this article, we will discuss the features and benefits of AI chat on Viber.

  1. 24/7 Customer Support:
    One of the main benefits of AI chat on Viber is its ability to provide 24/7 customer support. With the help of chatbots, businesses can interact with their customers at any time of the day and provide quick responses to their queries. This not only improves customer satisfaction but also saves businesses time and resources.

  2. Seamless integration:
    AI chat on Viber is seamlessly integrated into the messaging app, making it easy for users to interact with chatbots without leaving the platform. This creates a more efficient and streamlined messaging experience, allowing users to quickly find the information they need and carry on with their conversations.

  3. Customizable Chatbots:
    Viber's AI chat feature allows businesses to customize their chatbots to suit their brand and messaging style. This means that chatbots can be designed to provide personalized responses to customers and maintain the tone of the brand.

  4. Multi-Lingual Support:
    AI chat on Viber supports multiple languages, making it a great tool for businesses that operate in different countries and serve customers who speak different languages. This feature helps businesses to provide customer support and services to their international customers with ease.

  5. Transactional Capability:
    Viber's AI chat feature also allows businesses to process transactions and payments within the messaging app. This eliminates the need for customers to leave the platform to complete transactions, making the process more efficient and convenient.

  6. Personalized Marketing:
    With the help of AI chat, businesses can also send personalized marketing messages to their customers. Chatbots can be designed to provide targeted messages based on the customer's preferences and previous interactions with the business. This creates a more personalized marketing experience, leading to better engagement and conversions.

Here are the steps to use AI chat on Viber:

Step 1: Download and open the Viber app on your device.
If you don't have the app already, you can download it from the App Store or Google Play Store.

Step 2: Open a chat window with a business or brand that offers AI chat support.
Many businesses have integrated chatbots into their Viber accounts, allowing customers to interact with them using AI chat.

Step 3: Type a message or question into the chat window.
Once you have opened a chat window with a business or brand, you can type a message or question into the chat window. The chatbot will analyze your query and provide a response based on its programming.

Step 4: Interact with the chatbot.
After the chatbot provides a response, you can interact with it further by asking more questions or providing additional information. The chatbot will continue to provide automated responses based on your input.

Step 5: Complete transactions and payments (if applicable).
If the business offers transactional capability through their AI chatbot, you can complete transactions and payments within the messaging app.

Step 6: End the conversation.
Once you have received the information you need or completed the transaction, you can end the conversation by typing a message or closing the chat window.

Using AI chat on Viber is a simple and straightforward process. By following these steps, you can interact with businesses and brands on the platform and receive quick and personalized responses to your queries. The integration of AI chat into Viber has improved the messaging experience for users, providing them with a range of benefits and enhancing the capabilities of the platform.


Here are some of the advantages of using AI chat on Viber:

  1. 24/7 Availability: One of the key advantages of using AI chat on Viber is that it provides 24/7 availability for businesses and customers. Chatbots can handle inquiries and requests even outside of business hours, which improves customer service and helps businesses save time and resources.

  2. Personalization: Another advantage of AI chat on Viber is the ability to provide personalized responses and experiences to users. Chatbots can analyze data and use machine learning to understand user preferences and provide tailored responses.

  3. Efficiency: AI chat can be more efficient than traditional customer service methods, such as phone or email support. Chatbots can handle multiple inquiries simultaneously, and provide quick and automated responses to frequently asked questions, allowing businesses to save time and resources.

  4. Multi-lingual Support: With the ability to support multiple languages, businesses can use AI chat on Viber to provide customer support to customers from different countries and regions. This feature helps businesses to expand their reach and offer a better customer experience to international customers.

  5. Transactional Capability: AI chat on Viber also enables businesses to handle transactions and payments within the messaging app, eliminating the need for customers to switch to another platform to complete their purchase. This makes the process more convenient and streamlined for users.

  6. Improved Engagement: By providing personalized responses and experiences, AI chat on Viber can help businesses to engage with customers more effectively. Chatbots can also be used to send targeted marketing messages to users, improving engagement and increasing conversion rates.

The advantages of using AI chat on Viber are numerous. From improved availability and efficiency to personalized experiences and transactional capability, AI chat provides a range of benefits to businesses and users alike. As AI technology continues to evolve, we can expect even more innovative features and capabilities to be added to Viber's AI chat in the future.

In conclusion, Viber's AI chat feature is a powerful tool that businesses can use to improve their customer support, provide a seamless messaging experience, and engage with their customers in a more personalized way. With its customizable chatbots, multi-lingual support, and transactional capability, Viber's AI chat is a great addition to the messaging app, providing businesses with a range of benefits to enhance their messaging and customer service capabilities.